Digital Literacy Officer (Code: 065 - DLO – DIGITANI)

General Position Summary

The Digital Literacy Officer will work closely with the ROOTS Program Coordinator to design strategies and implement training and mentoring activities to establish digital-based climate change adaptation communities and strengthen digital literacy and skills through hybrid (online and offline) approaches. These efforts aim to achieve the DIGITANI program milestones and targets. The activities will equip 300 participants to actively use the DCEWS in their regular farming practices, as well as other essential toolkits such as digital marketing, financial services, and cybersecurity. Implementation will be conducted in close collaboration with key Dairi Regency Government agencies, including the Regional Development Planning Agency (BAPPEDA), Regional Disaster Management Agency (BPBD), Environment Agency, Agriculture Agency, and Community and Village Empowerment Agency (DPMD); the Regional Center for Meteorology, Climatology, and Geophysics Region I Medan (BBMKG Wilayah 1 Medan); Financial Services Providers (FSPs); coffee farmer communities; vulnerable communities; and other relevant stakeholders.

Essential Job Responsibilities

STRATEGY AND PLANNING

• Work with the Program Coordinator to establish a digital-based climate change adaptation community in three villages.
• Develop strategies, workplans, training modules, and IEC materials for ToT facilitators, and deliver training to program participants on BMKG’s Digital Climate Early Warning System (DCEWS), cybersecurity toolkits, financial literacy, financial inclusion, and digital marketing channels.
• Develop strategies and workplans to provide mentoring to program participants on the use of BMKG’s DCEWS, cybersecurity toolkits, financial literacy, financial inclusion, and digital marketing channels.
• Work with the Program Officer to conduct Training of Trainers (ToT) for facilitators on BMKG’s DCEWS, Cybersecurity toolkits, financial literacy, financial inclusion, and digital marketing channels.
• Monitor facilitators in delivering training and mentoring (hybrid model) to program participants on BMKG’s DCEWS, Cybersecurity toolkits, financial literacy, financial inclusion, and digital marketing channels.
• Collaborate with FSPs partners to improve coffee farmers’ access to financial products and services, including digital financial services and through agent networks.
• Compile data and information as per program requirements and contribute to the preparation of reports, assessments, and evaluations.
• Complete any necessary administrative requirements.
• Share insights and perspectives based on observations and interactions with community members, colleagues, and stakeholders to contribute to program learning documentation.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Knowledge and Experience

• Bachelor’s degree in Agriculture, Economics, Environment, Digital, or related field, or equivalent combination of education and experience.
• Minimum 5 years of experience in DRR/CCA, livelihood, or digitization programs at the community level.
• Experience collaborating with national, provincial, and/or regency government agencies.
• Demonstrated experience facilitating trainings and workshops.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a dynamic environment.
• Ability to work both independently and collaboratively with diverse stakeholders.
• Experience collaborating with Financial Services Providers (FSPs).
• Experience working with private companies or private foundation donors.

Diversity, Equity & Inclusion 

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today. 

Equal Employment Opportunity 

Mercy Corps Indonesia is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work. 

Safeguarding & Ethics 

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Accountability to Participants and Stakeholders 

Mercy Corps Indonesia team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

How to Apply

Click Apply for this position button below to complete the application form and fill in the position code:  “065 - DLO – DIGITANI”

The vacancy will be closed on 03 April 2026 and only shortlisted candidates will be contacted for interview. We look forward to hearing from those who are interested in taking this opportunity to grow and develop with us. 

Thank You, 

Human Resources Department 

Mercy Corps Indonesia